Patient Case Manager High Reliability Organization (PCM HRO)

A one-stop shop for managing patient caseload and advancing highly reliable care for Veterans

Meeting VA directives, balancing patient caseloads, and meeting suicide prevention requirements - while striving for high reliability - demands more than siloed tools, spreadsheets, and manual processes. Clinicians today must deliver care that is safer, faster, and more coordinated, often while navigating fragmented systems.

PCM HRO is purpose-built for VA inpatient and outpatient care teams, offering real-time visibility, standardized workflows, and enterprise-wide coordination to enhance care quality, improve clinical efficiency, and support better outcomes for Veterans.

Modules:

• Outpatient Care with Suicide Prevention - helps outpatient teams and programs ensure timely completion of key action items, abnormal result follow up, and suicide screenings.
• Inpatient Care with Suicide Prevention - provides a snapshot of patient status for the next shift, identifies Veterans with worsening clinical conditions, and ensures all care needs are addressed. This also includes custom reports to streamline patient rounding and tracking.

Resources