Posts in Customer Service
PODCAST: DSS Inc. is a Catalyst for Health Care Innovation in Federal and Commercial Arenas
PODCAST: DSS Inc. is a Catalyst for Health Care Innovation in Federal and Commercial Arenas

Rodney Neal, CRO and VP, Sales & Marketing at DSS, Inc., discusses the current and future state of digital transformation in health care IT, and how DSS, Inc. is a true innovation catalyst for the federal and commercial arenas.

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Customer ServiceCindy DumontFedHealth Forward, Healthcare Innovation, Federal HIT, Digital transformation, health care IT, federal health care, commercial health care
PODCAST: Overcoming Diabetes and other Chronic Diseases Management Challenges at the Department of Veterans Affairs (VA)
PODCAST: Overcoming Diabetes and other Chronic Diseases Management Challenges at the Department of Veterans Affairs (VA)

This new Fed Health Forward podcast interview discusses how the VA can overcome its diabetes and chronic diseases management challenges.

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Customer ServiceCindy DumontFedHealth Forward, VA, Veterans Affaris, Diabetes, Chun Yong, Diasyst, Diabetes and Veterans, Pittsburgh VA Medical Center, Remote Patient Monitoring (RPM), Healthcare IT Solutions, clinical inertia, diabetes, diabetes management, chronic diseases management
DSS, Inc. Commercial off-the-Shelf (COTS) Solution Helps the VA Modernize Veteran Prescriptions

Reinforcing decades of support to the VA, DSS, Inc. has COTS solution to improve the outbound prescription process that gives more choice and improves health outcomes for Veterans.

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DSS News, Customer Service, EHRCindy DumontRxTracker, VA, Prescriptions for Vets, Commercial off-the-Shelf (COTS), Veterans, Veterans Health Administration, COTS solution, medical prescriptions, Electronic Health Record (EHR), Integrated Services Network 4 (VISN 4), ePrescribing, VA Strategic Initiatives, VA Enterprise Cloud, VA medical facilities
Did You Know That DSS, Inc. Offers Next-Generation Customer Support Services?
Did You Know That DSS, Inc. Offers Next-Generation Customer Support Services?

In order for any health IT implementation to truly succeed, vendors need to be fully connected with customers, and be able to quickly pivot to meet changing needs. At DSS, Inc., we take a full lifecycle approach to customer support, where we actively listen to our users – and quickly pivot to ensure the most optimal outcomes of their installations and overall product usage.

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Customer ServiceCindy DumontCustomer Support, DSS, Veterans Affairs, Veteran Administration, health IT, Next-Generation Customer Support, DSS Support team’s, Department of Veterans Affairs, Support Services
DSS, Inc. Solutions Achieve Widespread VA Adoption in FY 2021
DSS, Inc. Solutions Achieve Widespread VA Adoption in FY 2021

For more than 30 years, DSS, Inc. has been a trusted partner to the Department of Veterans Affairs (VA), delivering innovative solutions that improve care quality and delivery for our Veterans, and this legacy continues today.

In government Fiscal Year (FY) 2021, the company saw the widest adoption of its solutions at both the national level and with regional VAMCs.

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DSS News, Customer ServiceCindy DumontDepartment of Veterans’ Affairs, VHA, Healthcare IT, Diasyst software, Comprehensive Care Coordination (C3), Iconic Data Suicide Prevention Manager (SPM), Iconic Data Patient Case Manager (PCM), Consult Tracking Manager Plus (CTM Plus), LiveData Periop Manager, TheraDoc, New National Contract
DSS, Inc. Receives FedHealthIT Innovation Award for COVID-19 Surveillance for 45 VA Medical Centers
DSS, Inc. Receives FedHealthIT Innovation Award for COVID-19 Surveillance for 45 VA Medical Centers

Document Storage Systems, Inc. (DSS, Inc.), a leading provider of health information technology (HIT) solutions for federal, private and public healthcare organizations, today announced that is has been selected as a 2021 FedHealthIT Innovation Award winner for supporting COVID-19 surveillance efforts at 45 U.S. VA Medical Centers (VAMC) during the pandemic.

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Customer ServiceAstanleypress release, theradoc, award, FedHealthIT