Order Tracking Manager (OTM): Providing Better Visibility Into Veteran Care
The Department of Veterans Affairs (VA) has approximately 370,000 employees and provides care to more than 9 million Veterans each year through 171 medical centers and almost 1,200 other healthcare facilities. Thousands of dedicated medical professionals work tirelessly to ensure that every medical interaction is successful at the VA. Most of these interactions result in excellent care delivery.
But there remain too many manual and siloed processes that allow for the possibility of human error. No matter how committed the staff, inevitably this leaves holes for Veterans to slip through. Wait times can expand, an X-ray is misread, or an at-risk red flag missed. Care givers need real-time visibility into the status of every Veteran’s care status.
That is exactly where software can help. Leveraging clinical business intelligence and access to real-time data, software can monitor for new results, assess the results, and intelligently push out notifications only if needed. It can also escalate those notifications if an expected follow-up action has not occurred. Software can do this very efficiently.
Order Tracking Manager (OTM) from DSS, Inc. is a web-based, VistA-Integrated solution that leverages real-time data to provide clear oversight and task management for staff and administrators. With one specific location for this data, OTM helps avoid delays in patient care and reduces extra work for administrative and medical staff.
Like other DSS, Inc. software solutions, OTM is designed to meet the unique demands of VA workflows. It provides a working metric dashboard for four care modules that provides real numbers in real-time: Radiology, Lab/Dermatology, Pharmacy, and Oncology.
OTM also supports VA’s journey to becoming a High Reliability Organization (HRO) by providing multidisciplinary teams the opportunity to collaborate, placing patients at the center of care through operational efficiency and maximized care quality.
HRO-centric features:
• Critical code tracking, order status tracking
• Visibility of patient data in one location to improve planning and communication across managed care teams for better outcomes
• One-click filtering options for more efficient workflows
• Fast access to detailed patient information
• Customized worklist displaying real-time data through bi-directional interfacing
• Display of critical lab values
Humans can never be perfect. But with the right tools, VA staff can access the right data in real-time and can perform their duties more efficiently and effectively -- improving the reliability of the care provided to millions of Veterans.
Since 1994, DSS, Inc. has been supporting the VA with advanced solutions and services at VA medical facilities nationwide. The company helps the VA to meet multiple complex challenges such as the agency’s ongoing EHR modernization program, as well as its drive to become an HRO.
To learn more about how DSS, Inc. supports the VA and veterans please click here.