Services

Technical Support

DSS develops and deploys innovative technologies that help transform healthcare delivery. Our best-of-breed solutions are backed by a team of highly responsive software experts who are available to help customers quickly resolve any technical issues that may arise.

We provide routine and emergency (24/7/365) technical support and maintenance services for VistA and vxVistA integrated solutions. Working in tandem with the quality assurance and installation departments, the DSS technical support team leverages ITIL and CMMI best practices to provide effective and efficient customer assistance. Customers can reach technical support via telephone, email or the online self-help portal.

Our Support Services at a Glance

Standard Support Services (included with every DSS software license)

  • Quick response times
  • Expert assistance
  • Timely resolutions

Premium Support Services

  • Elevated issue priority
  • Remote live support of our products on the host server
  • Highly technical and experienced onsite and remote monthly resource
  • Supplemental staffing
  • System configuration

Maintenance Support Services

  • Server migrations
  • Consultations
  • Supplemental staffing
  • System configuration

For immediate assistance contact support services or submit a support ticket through our self-service portal.