Technical Support Services

Our service desk is comprised of professional resources drawing upon PMI, ITIL, CMMI and VA OI&T processes and best practices. Every software license includes our standard Service Level Agreement (SLA) offering quick responses, expert assistance, and timely resolutions. In addition to the DSS SLA, our Premium Support Services offering adds a highly-technical and experienced resource on site monthly to supplement the existing customer staff, server migrations and more.DSS, Inc. employees meet all necessary VHA cyber security requirements which are required to work within the VHA firewall, and our technical support personnel respond to requests for VHA user support via NOIS/Remedy.