Partnered with DSHI Veterans Health Gateway
- VHG™
DSS TeleCare Record Manager™ is a complete
telephone liaison care management system that provides an easy and
efficient way for you to access telephone treatment protocols and
update and organize information from different categories of patient
calls.
DSHI
Systems' Veterans Health Gateway™ (VHG) is a clinical
software application used by nurses who provide telephone triage
services to veterans. VHG supports nurse clinical decision-making
by systematically assessing a veteran's symptoms, while providing
reference health information during the process. At the end of
the triage process, VHG provides a triage follow-up recommendation,
as well as self-care or interim-care instructions. The systems
sorts patients into 7 distinct urgency levels: 911, <2 hours,
2-8 hours, 12-24 hours, 2-3 days, 1-2 weeks, and self-care. The
encounter documentation is automatically performed in the background
during the triage process and saved as a triage encounter record.
VHG has been shown to appropriately identify emergencies, while
reducing unnecessary clinic visits.
